HireRight, a provider of employment background screening, drug screening and employment eligibility solutions, announced that the company has won a 2011 MarketTools ACE (Achievement in Customer Excellence) Award. This is the fourth year in a row that HireRight has been recognized with the ACE award.
“High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability,” says Scott Arnold, president and chief executive officer of MarketTools Inc. “We are delighted to recognize HireRight for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives.”
The MarketTools ACE Award certifies achievement in customer satisfaction, employee satisfaction and/or partner satisfaction. Receiving a MarketTools ACE Award demonstrates the recipient’s application of enterprise feedback processes and its performance as measured by those processes. Only a small percentage of MarketTools’ clients qualify for the award. HireRight earned the MarketTools ACE Award based on direct feedback from its customer base regarding its background screening, drug screening and employment eligibility solutions.
“We are gratified to see our focus on delivering a great customer experience pay off in high satisfaction scores from our customers, and we’re thrilled to be recognized again with the prestigious MarketTools ACE Award,” says Mike Petrullo, president and CEO of HireRight.
