The Goodyear Tire & Rubber Co.’s fleetHQ program – which provides 24/7 emergency road service and other solutions for the commercial fleet industry – reported that during the month of June, when temperatures in many parts of North America soared into the high 90s, its Solution Center in Fort Smith, Ark., got more than 22,000 trucks that had been immobilized by tire punctures or other tire conditions up and running again. fleetHQ says the number represents a record for the program.
“There were several days in June when fleetHQ’s Solution Center helped put more than 900 downed trucks back on the road,” says Roy Sutfin, vice president of fleetHQ. The fleetHQ Solution Center typically assists about 700 trucks a day, according to Sutfin. “Last month’s hot weather contributed to several spikes in the number of calls we received.”
Goodyear’s fleetHQ program measures its efficiency by “roll time, which begins when a truck driver calls us, and ends when his or her truck is rolling again,” he says. fleetHQ say sit currently is achieving roll times of 2 hours and 10 minutes, on average. “We’re making a concentrated effort to shorten that span,” Sutfin says. “Downtime can mean lost revenue, and we want to help our customers maximize their profits.”
