New UPS service fits package delivery with consumer lifestyles

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UPS on Wednesday, Sept. 14, announced the launch of UPS My Choice, a new service designed to place greater control over home delivery in the hands of the consumer. UPS My Choice is designed to avoid the disappointment and hassle of missing a home delivery by empowering the consumer to take control of UPS deliveries the day before arrival.

The service increases the likelihood of a successful delivery on the first attempt by providing delivery alerts, specific delivery time frames, reroute options, visibility tools and electronic signature release – all by accessing through a computer or mobile phone. “Our residential customers want the flexibility to easily fit package delivery into their busy daily lives,” says Scott Davis, UPS chairman and chief executive officer.

Customers can choose between two levels of membership. UPS My Choice members will receive phone, e-mail or text alerts notifying them a day in advance of when packages will arrive and providing a four-hour window for the delivery. They also will have the option to electronically authorize release of packages that require a signature and, for a $5 transaction fee, to reroute a package to another delivery address or have it delivered to the nearest The UPS Store location.

UPS My Choice Premium Membership, available for a $40 annual subscription, provides all the benefits of a regular UPS My Choice membership, but in addition, members gain access to an online delivery calendar that shows the status of UPS home deliveries. Premium members also are offered a two-hour confirmed delivery window. A $5 transaction fee is charged only upon successful delivery of the package within the two-hour commitment.

“Our shippers view package delivery as a critical piece of the customer experience,” says Alan Gershenhorn, chief marketing officer. “UPS My Choice is a great stride forward in improving the convenience and flexibility of home delivery. We are extending our passion for logistics to residential customers through the introduction of this service.”

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The new service will be available on Oct. 3. For more information about UPS My Choice or to pre-register for the service, go to