Maryland launches ‘511’ Traveler Information Service

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Telvent, a real-time IT solutions and information provider, announced that it has successfully launched Maryland’s “511” Traveler Information Service for the Maryland Department of Transportation State Highway Administration. Maryland’s “511” Traveler Information Service currently is operational and providing information to an average of 14,000 callers and Website visitors each week.

The services feature an automated Interactive Voice Response telephone system for users to access traffic information by dialing the “511” code and using voice commands, and a companion Website showing traffic information and live traffic cameras via a map-based interface over the Internet. Through the “511” service, travelers now have access to real-time traffic-, travel- and weather-related news to help better plan trips and avoid traffic congestion.

Telvent will continue to provide maintenance and system support for the project, as well as add additional features identified by the Maryland State Highway Administration to enhance the “511” service. Potential service enhancements that will be considered include a text alert system to alert users when traffic problems occur on their identified routes. Telvent has implemented a text alert system as part of the Pennsylvania “511” service.

“We are happy to have contributed to this joint effort to help enhance the convenience of travelers in Maryland,” says Ignacio Gonzalez, Telvent’s chairman and chief executive officer. “We look forward to continuing our relationship with the Maryland State Highway Administration through ongoing system support and future additions to the ‘511’ service.”