Sears Auto Centers speeds service for fleet drivers

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Updated Dec 16, 2011

Sears Auto Center, a provider of automotive maintenance and repair services and parts, and LeasePlan USA, a service provider of vehicle leasing and fleet management solutions, have teamed up to implement a time saving electronic work-order authorization program.

The program will use LeasePlan’s eRepair system in approximately 840 Sears Auto Centers nationwide. Sears says the new system, called E-Auth, will improve speed of service for fleet drivers by electronically streamlining the process and reducing the amount of time required to obtain service authorizations.

“The application removes the need for the Sears staff to call our maintenance and repair management department. This allows Sears, and LeasePlan, to run a more efficient operation while also devoting even greater attention to clients and drivers,” said Tony Blezien, vice president, operations for LeasePlan USA.

E-Auth is a fully integrated authorization solution that allows service providers and fleet management companies to communicate all details of service orders electronically including work-order submission, call center review and response, and the ultimate decision.

With the implementation of this new system, Sears says its fleet customers feel the benefits immediately with improved service times. Additionally, both Sears Auto Center and LeasePlan expect significant productivity gains. This service is open to all U.S. service providers and fleet management companies; new adopters need only to establish an IT project to integrate their system. There are no external fees, such as subscription or per-transaction charges.

“We are always looking for new ways to improve on the service we provide our fleet customers and to increase the efficiency of our automotive fleet service business,” said Joe Finney, senior vice president of Sears Automotive.

For more information about Sears Fleet services or to set up an account, visit: http://www.searscommercial.com/fleet