Federal-Mogul announced a comprehensive electronic communication platform that allows virtually any Web-enabled aftermarket customer to receive the latest news regarding the company’s products and programs and to access an extensive virtual library of technical resources and other business-critical tools. The new system, Federal-Mogul e360, is available on a 24/7 basis at www.fme360.com.
“The FM e360 platform establishes an important new benchmark for customer connectivity and support within the North American aftermarket industry,” says Jay Burkhart, senior vice president, Federal-Mogul Global Aftermarket. “This single touchpoint enables any distributor, front-line parts professional or service shop employee to connect with the latest and best information tools covering every Federal-Mogul product line. It also serves as a convenient portal through which users can access our industry-leading electronic catalog and eCommerce systems.”
The www.fme360.com ecosystem includes a continuous feed of news regarding Federal-Mogul products and programs for the aftermarket. Users can access real-time information regarding product orders, manage their participation in promotional programs, look up parts and tap into the company’s library of technical information, including Web-streaming diagnostic and repair videos, data sheets, technical service bulletins and more.
“Not only does this system allow customers to instantly connect with any of our brands, products, technical tools and other services, but it also provides Federal-Mogul sales professionals with all of the new resources they need to better support their customers’ businesses,” Burkhart says.