Maxum West implements Arsenault’s Dossier Maintenance Management software

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Updated May 18, 2012


Arsenault Associates announced that Maxum West, the Western Division of Maxum Petroleum Inc., has implemented its Dossier Maintenance Management software for its fleet of 448 vehicles. Arsenault says Dossier is helping Maxum realize a projected $1.4 million year-over-year savings while improving maintenance quality and safety.

Maxum, based in Greenwich, Conn., is a national marketer and logistics company providing petroleum products for commerce and industry, including lubricants and custom-blended fuels for highway vehicles, aircraft, railroads, ships and more. Customers range from car repair franchises to ocean container lines. Maxum’s Western Division serves customers from Texas north to Colorado and west to the California coast. The division’s fleet comprises tractors, van trailers, tank trailers, stake bodies and more.

According to John C. Washington, manager of fleet maintenance and compliance for Maxum’s Western Division, Dossier was implemented in conjunction with a successful program to bring fleet maintenance in-house from third-party providers. “We wanted to do two things – to reduce our costs and improve our quality,” Washington says. Besides implementing Dossier, the project involved equipping and staffing eight full-time maintenance shops in California, Nevada, Arizona, New Mexico and Texas with 15 mechanics and the administrators.

“The quality improvement is evident in the CSA scoring and the feedback from our drivers,” Washington says, noting that the division’s Compliance Safety Accountability score for maintenance improved from 23.9 in August 2011 to 13.1 in March, putting the fleet in the top 14 percent for maintenance safety.

“Dossier ensured that we had our inspections conducted on time, our testing done on time,” he says. “We input all driver write-ups to make sure we address them. Before, we had to shuffle paper to find things. Now we have constant tracking. We have that in front of us as a reminder that things have to get done. We stay on top of maintenance.”

The cost savings also is evident, Washington says. “Our fiscal year is over in a couple of months, and we’re looking at $1.4 million in savings year-over-year,” he says. Washington’s division uses Dossier-on-Demand hosted software, which is suited for managing multiple maintenance locations. Arsenault hosts the application at a high-availability datacenter with multiple levels of redundancy. User data is secured and is backup-up daily both at the data center and off-site.

“Arsenault Associates is delighted that Maxum is reaping substantial benefits from their use of Dossier,” says Bob Hausler, Arsenault’s vice president of marketing and technology. “In many cases, fleets that install new software and workflows can’t quantify their savings and improved productivity because they didn’t have historical data. In Maxum’s case, we can see that the stakes are significant. It’s also evident that they were already doing a good job, and even the step from good to great yields a huge savings. Imagine the savings that fleets who are not quite at the ‘good’ level could achieve.”