Mack Trucks on Wednesday, June 20, launched Mack Complete Care, a preventive maintenance and inspection plan designed to promote the Federal Motor Carrier Safety Administration’s Compliance, Safety, Accountability initiative while keeping customers’ trucks in top running condition.
The Complete Care plan offers customers the convenience of appointment scheduling while knowing that their Mack truck is being serviced by factory-trained technicians. Complete Care customers contact Mack OneCall, a round-the-clock customer support network, to schedule their next service. The Mack Complete Care service plan is recognized nationwide and redeemable at any authorized Mack dealer location throughout the United States and Canada.
Complete Care can be bundled into the price of a new Mack truck at the time of purchase or can be purchased separately within the first nine months after delivery. Custom plans for 36, 48 and 60 months also are available and can be quoted upon request. The program is offered as part of the Bulldog Asset Protection component of Mack Pedigree Uptime Protection, an integrated suite of aftermarket solutions.
“With this new offer, we’re expanding upon what Mack does best – providing total business solutions that minimize vehicle downtime and maximize customer profitability,” said John Walsh, Mack vice president of marketing.
Customers utilizing Complete Care also have access to complete vehicle service history reporting through MVASIST, Mack’s Web-based fleet service management system that allows fleet managers, service providers and dealers to work together in real time to expedite repairs and maximize uptime. Mack began offering MVASIST at no charge to customers purchasing a new Mack delivered after Jan. 1.
MVASIST allows customers to improve communications, manage costs, reduce downtime and increase operating efficiency. Through an online portal, customers are able to communicate with the dealer, initiate repairs, access a complete service history, approve and monitor repair status and manage repair expenses.