AT&T to add online dispatch features to PTT functionality

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AT&T announced it will be adding dispatch features to AT&T Enhanced Push-to-Talk (Enhanced PTT) that enable workforce management functionality.

The new workforce management functionality allows businesses to map the location of company-issued Enhanced PTT devices on desktop software in near-real time, as well as monitor push-to-talk activity and record conversations of employees using company-issued Enhanced PTT devices.

Other new AT&T Enhanced PTT features available for Android devices include:

• Users can read missed call alerts, personal notifications, and return Enhanced PTT calls, all without unlocking the screen.
• Users have the option of setting a “home” talk group to hear only the calls on that group by default.
• Support for Enhanced PTT on non-cellular and Wi-Fi only devices in addition to existing smart phones.

AT&T also provides the ability for Enhanced PTT to inter-operate with traditional two-way radios or other push-to-talk systems. This allows companies to link together multiple PTT networks for voice communications and easily integrate with older systems.

For Jet Express, a U.S. transportation company for the automotive industry that handles up to 400 truckloads per day, AT&T Enhanced PTT enables the dispatch to deliver short, audible messages to drivers at times when a phone call or text is not advisable.

“When our drivers are on the road, we need to be able communicate with them in a way that won’t compromise their safety and complies with various state regulations,” said Kevin Burch, President of Jet Express, Inc. and Vice Chairman of American Trucking Association (ATA). “We’ve used other push-to-talk solutions in the past but struggled with the latency. AT&T Enhanced PTT gives us the instant communication we need.”