Southeastern Freight Lines, a regional less-than-truckload (LTL) transportation services provider, announced its more than 2,850-tractor fleet now features a new, upgraded onboard mobile system that increases efficiencies by seamlessly integrating new custom applications to improve its already high customer service. The system is known as Blu.2 and is provided by PeopleNet, a provider of onboard technology in the trucking industry.
The revamped onboard technology enhances customer service and the safety of its drivers’ environment by utilizing applications that incorporate the location, navigation, vehicle performance, and other data surrounding a truck and its route. For example, Southeastern’s fleet services department can now monitor the health of vehicles while they are on the road, sending advanced notifications if service may soon be required or alerting the maintenance team if a truck experiences an issue such as overheating.
“With the advanced Wi-Fi capabilities of our newly adopted mobile technology, automatic relays of information are continuously sent through the server, such as vehicle mileages and pick-up and delivery information,” said Braxton Vick, senior vice president of corporate planning and development, Southeastern Freight Lines. “This opens the door for Southeastern to better monitor its fleet by being able to collect data instantaneously across our onboard mobile system’s telecommunications network.”
The new onboard technology comes in a mobile device and accommodates the carrier’s customized fleet management applications, including electronic driver logs and driver vehicle inspection reporting solutions.
With a strong technology infrastructure, Southeastern is able to collect and mine data to support its mission of customer service excellence.
“In the fast-paced LTL industry, our drivers need to be able to access company and client data quickly and at any time during their journeys,” said Vick. “This system-wide upgrade allows Southeastern’s drivers to enhance customer service by providing readily available information and applications, while also providing new opportunities for applications to be added in the future.”
Southeastern is regarded as a leader in innovation across the fleet industry by consistently upgrading its onboard technology to meet market demands, including prompt inventory, short-order scheduling, swift customer response, internet tracking and mobile computing. This is the fifth generation of updates to Southeastern’s onboard technology system.