Mack expands customer support in Texas

Mack Trucks today announced further investment and growth in its extensive customer support network with a new dealership in Cotulla, Texas, scheduled to open late August. Valley Truck Centers’ new 40,000 square-foot facility also features the world’s largest Mack Trucks pylon, measuring in at 17 feet 2 inches tall and 29 feet 6 inches wide.

The sign was recently installed in preparation for the grand opening. The new Valley Truck Centers facility, located at 206 W FM 468, off Exit 67 on Interstate-35, midway between San Antonio and Laredo, features 22 service bays and offers both new and used vehicles, parts delivery and road service.

“Mack is committed to growing our extensive dealer network, and the Valley Truck Centers facility is among the biggest, boldest examples,” said Stephen Roy, president, Mack Trucks North American Sales & Marketing. “The new facility – boasting the world’s largest Mack Trucks sign – will offer our customers even more support for their operations.”

Since 2010, Mack dealers have invested $380 million, resulting in a:

– 35 percent increase in service bay capacity;

– 162 percent increase in Mack Master Technicians;

– 69 percent increase in spare parts availability;

– 62 percent increase in hours available for service; and

– 82 percent increase in parts department employees.