Stay Metrics begins ‘a la carte’ services for driver retention

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Updated Sep 11, 2015

StayMetricsStay Metrics, providers of a driver-centric engagement platform and research used by motor carriers to retain more drivers, announced an ‘a la cart’ menu of services for the transportation industry.

Stay Metrics has always offered its driver platform and research to clients as a full-course meal. The offering combines rewards and recognition with key insights into why drivers are leaving.

“We have seen a 14 percent average improvement in driver retention for carriers that have been with us a full year, and for whom we have historical data on. So we know the full meal works,” said Tim Hindes, chief executive officer of Stay Metrics. “We’ve also listened to the market and realize that not everyone wants a full meal, though some nourishment is better than none.”

Motor carriers that already have a rewards program may want a better understanding of what motivates their drivers to leave or stay. Similarly, other carriers may want a fully administered driver rewards program without all of the research.

To address these and other needs, Stay Metrics now offers the following subscription packages:

Analytics & Feedback

Stay Metrics acts as a neutral third party to obtain feedback at critical points in the employment lifecycle of drivers. Clients that subscribe to the Analytics & Feedback Package get valuable information and insights obtained from:

  • New-hire interviews conducted at the 7-day mark
  • Orientation interviews conducted at the 45-day mark
  • An annual driver satisfaction survey
  • Exit interviews
  • Custom research
  • Predictive modeling that uniquely identifies areas of job dissatisfaction causing turnover

Clients can also subscribe to each of these services on an a la cart basis, Hindes said.

Recognition & Loyalty

Stay Metrics administers a private-branded online driver rewards, recognition and engagement platform for clients. The Recognition & Loyalty Package includes:

  • A carrier-specific online rewards site. Drivers earn points and recognition for their contributions to safety, compliance, and other categories established by the client
  • Educational and training modules for safety, health and wellness, and more
  • Spot surveys to gather feedback from drivers
  • An online catalogue for drivers to redeem points on thousands of items from home electronics to Caribbean cruises

“Our results repeatedly confirm that engaged drivers — those who login to a carrier’s rewards site at least three times — are significantly more likely to stay than those who do not,” Hindes added.

A Total Solution Package that includes all of the services listed above.