Isuzu Commercial Truck of America, Inc., opened its first Center of Excellence Wednesday in northeast Pennsylvania. The complex, the first of its kind for Isuzu, is comprised of a state-of-the-art, 100,000-square-foot parts distribution center and a world-class 30,000-square-foot training and technical assistance facility.
Isuzu says its Center of Excellence puts three major functions supporting dealerships and customers in the region under one roof:
- Parts Distribution: Over $8 million worth of parts are stocked in the facility, placing them close to a concentrated area of commercial vehicle dealers, reducing delivery time.
- Training Center: Dealership service, parts, sales and customer satisfaction personnel from throughout the US will receive intensive, hands-on technical and lifecycle training at Isuzu Truck University.
- Technical Assistance: The center will house local Field Service Engineers and a Technical Assistance Line team. By focusing on dealers in specific parts of the country, both teams can react to issues and trends in a faster, more personalized manner.
“Our ‘lifecycle’ business model is built on the premise that customers will look only to Isuzu for their commercial truck needs so long as we provide them the highest quality product, the least amount of downtime, and a level of service that exceeds their expectations,” says Shaun Skinner, president of Isuzu Commercial Truck of America. “To do that requires a very large level of support. That’s what this Center of Excellence, and more like it in the future, will provide.”
The Center’s location in Jenkins Township/Pittston was strategically chosen as the northeast region of the country is home to one of the highest concentration of U.S. Isuzu dealerships, Isuzu commercial trucks in operation, and the company’s annual parts sales.
Plans are already underway to open a second facility in the United States.