Cummins debuts new mobile diagnostics app

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Updated May 5, 2017

Guidanz Phone 2 2017 05 04 10 49Cummins made its Guidanz mobile app available for download Thursday, which enables customers to read prioritized engine fault codes and other key engine information within minutes.

Available as a free download on the Apple App Store or the Google Play Store, the Guidanz mobile app provides critical information about Cummins 2007 and later on-highway engines and Tier 3 and later off-highway engines that can be emailed to operations managers, service providers or a Cummins Care representative directly from the app to initiate the service process.

The Immediate Assessment feature of the Guidanz mobile app is available to certified service providers to help improve shop scheduling. As providers begin to adopt Immediate Assessment in the coming months, Cummins says they will not only be able to read the fault code, but also assess the severity of the fault, how quickly it can be repaired, what repair parts are likely needed and start a work order without ever asking the customer to enter a service bay.

“The Guidanz mobile app with the Immediate Assessment feature is giving customers back valuable hours that used to be spent troubleshooting by arming customers and service providers with information backed by immeasurable amounts of data and analysis done by Cummins experts,” says Ryan Kikendall, Cummins’ executive director of service event solutions.

To operate, the Guidanz mobile app must be paired with an INLINE mini Bluetooth adapter or INLINE 7 and requires either an iOS or an Android operating system.

Though the Guidanz mobile app requires a smartphone or tablet to operate, it will still function when the device is offline. Customers are provided a list of fault codes regardless of connectivity, so even when operating in remote locations, such as a mine or temporary job site, customers are still empowered with enough information to call their operations managers, service providers or Cummins Care with information to initiate the service process.