More than 90 percent of drivers with J. J. Keller ELDs successfully made Elog data transfers during the three-day inspection with its special focus on hours-of-service compliance. Drivers with questions at the roadside inspections were able to talk with J. J. Keller’s 24×7 Dedicated Roadside Help staff, connecting with one of the company’s compliance experts in just 45 second, on average.
Becky Brill, a training specialist with J. J. Keller, was among three J. J. Keller associates who were present during roadside inspections over the course of International Roadcheck 2018.
“In addition to our 24×7 help line, we wanted to have a presence at the inspections to immediately help drivers or inspectors who might have questions about our technology,” said Brill. “The J. J. Keller ELDs that came through while I was on site operated well, with no questions. Everyone was happy about that, including the inspectors, because if drivers struggle to show their ELD information or the technology isn’t clear to the inspectors, that creates a delay in everyone’s day. J. J. Keller received several compliments from inspectors on the ease of use of our ELDs.”
Among the small number of J. J. Keller customers who did not pass the ELD portion of a roadside inspection, the reason was that the motor carrier had not populated a required field within the system or needed to update to the most current software release.
