Mack, Volvo launch warranty program for used trucks

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Updated Jun 6, 2019

Volvo and Mack Trucks on Wednesday each introduced a certified used truck program, which includes warranty coverage.

The Volvo Certified Warranty’s engine and transmission coverage is modeled after the Volvo Engine Plan 2 Protection Plan for new trucks. Offering up to 24 months and 250,000 miles of parts and labor coverage on designated components, the Mack Certified Warranty – part of the Mack Certified Used Truck program – is comparable to the Mack Engine 2 Protection Plan available on new Mack models.

Qualified Class 8 Mack and Volvo Certified trucks that are four model years or newer with 450,000 miles or less undergo a comprehensive 150-point inspection and reconditioning process, and are DOT safety compliant.

Brent Rottweiler, vice president of Volvo Trucks Remarketing Operations, says the new program benefits customers and dealers by consolidating the claims process, making it easier and faster for all parties. Additionally, the trucks come with up to 24 months and 250,000 miles of coverage and are backed by Volvo’s nationwide service network of more than 400 dealers.

The program is operated through Volvo and Mack internal systems, removing the need for third-party vendors to process warranty claims and providing pre-owned truck customers with a more seamless experience that is expected when purchasing a new truck.

Mike Furst, Mack Trucks director, leasing and service contracts notes that while the equipment is used, “Mack Certified Used trucks are inspected, reconditioned and ready to go to work.”

The Mack Certified Warranty lets customers visit any of Mack’s 440 service points across the U.S. and Canada and follow the same warranty claim process as they would with new Mack models. All warranty repairs are performed by an authorized Mack dealer.