Taking Charge of Customer Service

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February 10, 2005 (Calgary, AB) — Richer Systems Group Inc. (RSG) announces the launch of enrich version 5.6.30 which includes Customer Web Access (CWA) – a new and powerful web based customer management tool. enrich CWA gives fleet management companies the tools to allow their customers secure, real-time access to important fleet information using nothing more than a web browser.

enrich CWA takes strategic fleet information already stored and validated within enrich and makes this data available in web based reports or for download into spreadsheets for further analysis. enrich users can control the type of information available to their customers and provide on-line functionality that maps specifically to a customers organization and their end-users.

“CWA has put Tandet on the leading edge of information sharing,” states Kirk Tilley, Vice President of The Tandet Group, a leading provider of fleet and logistics management services based in the Toronto, Ontario area. “Not only has it redefined customer service levels, but it has taken our strategic “open book” commitment with our customers to a whole new level!”

Tim Bowes, Vice President of Sales with RSG comments, “the use of enrich CWA positions our customers as innovative market leaders in the fleet management industry and allows them to offer accurate, secure and on-demand fleet information to their customers through their web site.”

“Our customers have access to their fleet information from anywhere – their offices, while on business trips, shop floors, anywhere around the globe!” states Jean-Francois Brossard of Location Brossard NationaLease, a full service fleet management company based in Montreal, Quebec. “enrich CWA provides all of this automatically, saving us enormous time and effort in responding to customers’ requests.”

Designed to fit seamlessly within the existing web sites of enrich users, CWA is pre-built for instant deployment over their existing implementation of enrich. The key areas of functionality included in CWA are: Account Management, Asset Management, Maintenance Management, Rental Management, Fuel Management, and Information Management.

About Richer Systems Group Inc.
Richer Systems Group Inc. is a vendor of ERP, e-commerce, and asset management and maintenance software solutions, and a provider of application services (ASP) to the commercial transportation industry. Founded in 1990, the company maintains a head office in Calgary, Alberta and additional offices in Phoenix, Arizona and Detroit, Michigan. RSG’s asset management & maintenance solutions are also applicable to and have been deployed by the owners and operators of private and private-type fleets.

RSG’s flagship product enrich is in use throughout North America by leading companies in the commercial transportation field including full service lease & rental, common and dedicated carriers. enrich software modules manage: financial accounting, equipment maintenance, inventories, maintenance facilities, lease, rental and maintenance contracts, trucking operations, warehouse operations, fuel and fuel tax management, payroll and human resources. For further information, contact 800-491-7780 or log on at www.richer.ca