Con-Way improves notification of delayed shipments

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Con-Way Transportation Services has upgraded its Web-based system that automatically notifies its LTL customers in the United States and Canada by e-mail when their shipment may be late.

The new function in the Con-Way Dynamic Shipment Management System expands the previous list of causes for delay and upgrades the algorithm that reviews shipment status, the company says.

New programming intelligence reviews all possible conditions that may cause a delay in on-time delivery and generates an e-mail exception notice to customers when a condition is observed that could cause the late delivery of a shipment.

The new notifications are available free to registered Con-Way website users as part of the existing Track Via E-Mail section of the website.