Less-than-truckload freight carrier Con-way Freight announced Tuesday, Feb. 27, that it has been named “Outstanding LTL Performer of the Year” by Ryder System. The company says the award was conferred collectively on Con-way’s regional LTL components Con-way Freight Central, Southern and Western for exemplary overall service provided on a national basis supporting Xerox Corp.’s North American manufacturing and distribution operations.
Ryder is Xerox’s third-party logistics provider and manages surface freight transportation resources for the manufacturer. Con-way secured the top ranking out of 12 less-than-truckload companies that Ryder utilizes as primary carriers to support Xerox logistics operations in North America. The award recognized performance excellence in 2006 and was based on five primary ranking categories: overall customer service, on-time performance, operations, claims and damages.
“Receiving an award of this magnitude is a testament to the professionalism and dedication of Con-way Freight people across the U.S.,” says David. S. McClimon, president of Ann Arbor, Mich.-based Con-way Freight. “The ability of our organization to measure up to the exacting standards of customers like Ryder and Xerox is a validation of our industry-leading service, and the focus of our people on customer satisfaction and continuous improvement. We’re honored to receive such noteworthy recognition.”
Ryder operates a multi-carrier transportation network for Xerox that manages several thousand shipments daily, adhering to some of the most stringent quality and performance standards in the business, says Jim Stamm, Ryder’s group director of transportation and senior manager for the Xerox account. “Con-way Freight set the bar this year for performance,” Stamm says. “Their commitment to consistent, top-notch service was clearly demonstrated, and we are pleased to recognize their contributions to meeting our collective goals for quality and customer satisfaction.”