Saia Inc., a multiregional less-than-truckload carrier, has unveiled its redesigned website, which it says supports a continued mission to surpass customer needs by providing cutting-edge e-commerce options. Saia.com offers a complete portfolio of new and enhanced tools, innovative services and streamlined features for overall ease of use, according to the company.
The site’s new “3-Click Technology” was designed to offer customers quick access to resources with minimal effort; access to tools used most often by customers can be gained in three clicks of the mouse or less. Saia also has added new features to its homepage, such as multiple pro tracking – up to 20 at one time – and a transit calculator designed to allow customers to quickly and more easily track shipments and determine transit times.
“At Saia, providing total customer satisfaction is an essential part of who we are,” says Rick O’Dell, president of Duluth, Ga.-based Saia. “We’ve created the new website to better support the important needs of our customers. We are dedicated to emphasizing quality improvements with all aspects of our operations.” The new website also features immediate updates of Saia news releases, which are posted directly to the homepage.
To address individual shipment needs and sensitive business transactions, the updated Saia Secure site offers easy access and the comfort and assurance of a secure work space, while providing access to a variety of shipping data specific to each customer’s company, according to Saia.
“In our fast-paced industry, we recognize that our customers’ time is valuable,” O’Dell says. “We are confident the new Saia website will become our customers’ most powerful terminal, ultimately providing them even more time to focus on their business knowing that Saia is taking care of all their shipping needs.”
