Descartes Systems Group, a global on-demand software-as-a-service (SaaS) logistics solutions provider, announced that Philadelphia-based convenience store chain Wawa, Inc. has improved its delivery operations and customer service with the deployment of Descartes AVL (Automated Vehicle Locator) Service for its direct distribution operations.
Wawa, a long-time Descartes Routing and Scheduling solution user, is leveraging Descartes AVL Service to efficiently reallocate drivers to other parts of its operations, increasing its capacity utilization to greater than 90% and reducing operating costs.
Descartes’ Intelligent AVL provides a Web-based view of real-time information on delivery arrivals at distribution centers or hubs, enabling dispatchers to adapt routes quickly and efficiently according to exceptions. The AVL Service also features a wireless application that uses Global Positioning Satellite (GPS) locating capabilities to provide real-time data on driver progress against established route plans and enable on-the-spot decision making to meet customer commitments. Both are designed to work with Descartes Routing and Scheduling solutions.
“As a high-end convenience store and producer with a distribution network that spans five states, having up-to-the-minute information on driver and fleet activities is critical to maintaining high levels of customer service,” said Don Kane, Distribution Manager at Wawa, Inc. “We’ve had so many years of success with Descartes Routing and Scheduling solution, that when we wanted to integrate AVL functions into our operations, Descartes was the natural choice.”
By integrating AVL services with its existing Descartes Routing and Scheduling solution, Wawa has improved security, is better able to manage driver salaries and overtime, has more balanced routes and introduced the ability to compare planned versus actual truck locations. In addition, customer service representatives can now access the system to advise customers on the status of their deliveries.
“With a fleet of more than 225 trucks and trailers, it is a constant challenge for Wawa to have its time-sensitive deliveries make it to their destination on time,” said Joanne Cochrane, Implementation Consultant at Descartes. “AVL and MobileLink Tracker enable Wawa to gain even greater insight into whether hourly-paid drivers are following planned routes and making the scheduled stops. Having this level of visibility empowers them to save significant costs relating to added miles and overtime hours, among other areas. It’s an outstanding example of how our customers are building on their existing Descartes solution offerings to drive even more efficiencies and savings.”