UPS Freight launches Reliability Guarantee

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Starting with the new year, UPS Freight will back its on-time performance reliability with the same type of service guarantee that long has been enjoyed by UPS’s small package customers, the Atlanta-based company announced Monday, Nov. 5.

“We have so much confidence that our enhancements and investments have transformed the customer experience that we will guarantee our on-time delivery performance at no additional cost,” says Jack Holmes, president of UPS Freight. “It’s the next logical step in making UPS Freight the best in the business.”

The on-time service promise will be available Jan. 2 to less-than-truckload customers who ship using the current UPS Freight 560 tariff in the continental United States. This new guarantee promises that customers can request a waiver of their freight charges if their shipment doesn’t arrive on time.

Since acquiring the former Overnite Transportation Co. in 2005, UPS says it has enhanced UPS Freight’s service portfolio and reliability, optimized its delivery network and invested significantly in assets, people and technology. As a result, the LTL and truckload carrier is aligned with the global operations and performance standards of UPS’s small package and supply chain services, according to the company.