Decisiv Inc., provider of an advanced Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, announced that design, development and implementation of a Decisiv Service Management Platform for Prevost Parts and Service Centers is now complete.
Named Prevost.ASIST, the platform is currently in use at the six parts and service centers operated in North America by Prevost, a North American manufacturer of intercity coaches. Prevost.ASIST from Decisiv is being credited with enhancing customer service by enabling faster turnaround time through improved communication, and with improving shop efficiency by enabling consistency in the service estimating and repair process.
Owned by Volvo Bus Corp., a part of the Volvo Group, Prevost has North American manufacturing facilities in Sainte-Claire, Quebec, Canada, and operates parts and service centers in South Plainfield, N.J.; Jacksonville, Fla.; Dallas/Fort Worth; Nashville/Whites Creek, Tenn.; Mira Loma, Calif.; and Quebec City, Quebec.
“With Prevost.ASIST, we now have established standard repair times across our network so customers can expect consistency in billing hours for exact operations in all locations,” says Randy Castillo, service network manager for Prevost. “In addition, with Prevost.ASIST it can take at least 10 minutes less to prepare each of the approximately 500 service estimates written each month by our North American parts and service centers. The hundreds of hours we are now saving with this platform are in addition to a significant reduction in the amount of management time required to negotiate a settlement after the repair is performed because now all work, including related items, are agreed to in advance.”
Castillo further explains that with Prevost.ASIST, a service coordinator now can generate an estimate without the need to involve technicians or parts staff and send it to the customer for approval in minutes. The company estimates that at least 150 management, estimator and technician hours now are being saved monthly. In the future, Decisiv will enable Prevost.ASIST to create work orders directly from estimates, and plans also are under way to integrate the platform with the manufacturer’s SAP software to automatically feed repair data to billing and other financial systems.
“Our job at Decisiv is to bring all areas of repair and service information together in a way that streamlines the service estimating process,” says Dick Hyatt, president of Glen Allen, Va.-based Decisiv. “Prevost.ASIST is saving Prevost considerable time in the write-up process, while giving their customers the high-quality service experience they expect to go along with their high-quality vehicles.”
