Roadway announced that it has been named the 2008 National LTL Carrier of the Year by Yamaha Motor Corp. USA. The award was presented during Yamaha Motor’s annual Carrier Conference on Tuesday, Nov. 18, in Cypress, Calif.
Yamaha Motor says Roadway consistently achieved high scores in measurements for claims, inbound and outbound ontime performance, and customer satisfaction; however, the defining factor was the relationship Roadway developed to assist Yamaha Motor with its unique transportation needs.
“Strong performance metrics are essential, but they are no longer enough,” says Rich Benavides, transportation manager for Yamaha Motor. “On a regular basis, Roadway works as a strategic partner with us, sharing information, listening to our needs and developing solutions that help take costs out of our supply chain and aid our business.”
“Our focus is on understanding our customers’ needs and then providing personalized service,” says Mark Olszewski, Western Division vice president for Overland Park, Kan.-based Roadway. “With Yamaha Motor, we assembled a team of sales and operations professionals to work through transportation issues at distribution centers across the country and develop simple, smart solutions for them.”