Decisiv Inc., provider of a Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, announced that a new fleet-facing Freightliner version of the Decisiv Service Management Platform (DSMP 5.1) is in use at a number of large national fleet customers. The company says the latest version of DSMP is providing enhanced communication with service locations and increasing asset utilization for Freightliner fleets.
“For a growing number of Freightliner fleets, the Decisiv Service Management Platform is reducing downtime and improving repair quality,” says Derek Messulam, senior vice president of Glen Allen, Va.-based Decisiv. “Using a Web-based portal, fleets can receive immediate notification of service transactions as they occur across the country, and view and approve service events. The Decisiv Service Management Fleet Portal streamlines communications in an efficient and complete process.”
An early adopter of Decisiv’s fleet platform is Prime Inc., based in Springfield, Mo. “Prime continues to look for more effective ways to work with the Freightliner service network and increase the uptime of our trucks,” says Jerry Miller, road assistant supervisor. “To this end, we have begun working with Decisiv to exchange information and track repairs being performed at Freightliner dealers. We have found this to be an effective way to review estimates, communicate with service location personnel and track progress on our vehicles.”
DSMP 5.1, which Decisiv says contains several important upgrades, builds on the original platform the company built for Freightliner LLC and launched in 2003. Participating fleets can utilize the platform to review notes provided by the service location, results of the inspection and related documents, according to Decisiv; fleet users also can create an electronic profile with contact, operational and vehicle information, and provide a unique vehicle inspection to be performed when a vehicle arrives at a participating service location.
Decisiv says fleet managers also can use DSMP to initiate a service transaction; the selected service location receives a notification that includes information from the fleet profile, along with comments from the fleet manager or breakdown center, so the service write-up process can commence prior to the vehicle’s arrival.