Mitchell, J.D. Power extend loss valuation partnership


Mitchell International Inc. announced that it has extended its alliance with J.D. Power and Associates in the delivery of Mitchell’s total loss valuation solution – WorkCenter Total Loss. The companies say the multiyear extension reaffirms their joint commitment to work together to empower carriers to provide their policy holders with accurate, trusted and verifiable total loss values that reflect real market conditions at the time of vehicle loss.

WorkCenter Total Loss is designed to produce valuations that are understandable by consumers, and that utilize comparable vehicles from consumer recognizable brands. The solution combines Mitchell’s claims processing solutions with J.D. Power’s data analysis and pricing capabilities. WorkCenter Total Loss generates fair market-driven values for total loss vehicles, helping insurers support customer service initiatives and increase policyholder satisfaction while reducing costly friction-filled claims cycle time, according to Mitchell.

“We are proud to continue to combine our 63 years of experience serving the auto physical damage industry with J.D. Power and Associates, a company that is widely recognized, trusted and respected for its expertise and impartiality,” says Alex Sun, president and chief executive officer of Mitchell International. “The total loss experience is too often contentious, resulting in a long drawn-out and costly claims settlement process. By contrast, WorkCenter Total Loss helps carriers reduce settlement time and increase customer satisfaction.”

WorkCenter Total Loss is said to be a statistically driven, fully automated single solution that can optimize the total loss claims settlement process and fully support the highest customer satisfaction initiatives – available via the Web or as a standalone desktop application.

“J.D. Power and Associates, like Mitchell, is a data-driven and customer-focused organization, which is why we are excited to continue the alliance that has produced an innovative total loss claims solution since 2004,” says Finbarr O’Neill, president of J.D. Power and Associates. “Our combined efforts allow us to help carriers reduce settlement cycle time and increase customer satisfaction by creating an open and transparent claims environment through fair and accurate loss valuations that policyholders can easily understand and trust.”