Cadec Global, a provider of advanced fleet management solutions, announced that it has partnered with Velociti Inc. to offer a new, nationwide field service and support program to its customers. Called Cadec Express Service, the new program provides a nationwide installation, field service, support and repair solution for Cadec’s North American trucking fleet customer base.
Velociti, which specializes in mobile device installation and service for trucking fleets, has been working with Cadec for the past five years, supplementing Cadec’s own staff in the field. The company employs hundreds of technicians and operates a network of more than 50 drive-through service centers across North America.
According to Doug Frank, Cadec’s vice president of professional services, Cadec customers will enjoy faster, more convenient service with Cadec Express Service. “We are training hundreds of Velociti technicians on the installation and service of Cadec technology – the size of our field service operations essentially grew exponentially as a result of this expanded partnership,” Frank says. “We think this adds a lot of value to our overall fleet management offering, providing our customers with faster turnaround time on new installations and repairs, and improving their return on investment.”
Cadec customers still will have the option of shipping onboard computers (OBCs) in need of repair to the Manchester, N.H.-based company, though Frank believes Velociti’s drive-through option will ultimately prove more popular. ”With drive-through service, drivers who experience a problem with their OBC while on the road can have it addressed immediately, without having to return to the yard,” Frank says. “It gives our customers tremendous flexibility and support, and helps keep their trucks productive and on the road.”
“We are very pleased to be expanding our programs and services with Cadec,” says Jim West, vice president of sales at Velociti Inc. “Our 20-plus years of experience in onboard computing systems and unmatched field office and technician coverage provides a level of service that Cadec customers have come to expect. We look forward to working with Cadec to extend that legacy.”
Cadec Express Service covers all customer needs related to Cadec’s OBCs from a hardware support perspective, including warranty support, diagnostics, installations, removals, repairs and replacements. It is available to all Cadec customers regardless of the size or distribution of their fleets. All service requests will continue to be coordinated and scheduled via Cadec’s Support Center or via Cadec’s customer portal at MyCadec.com. Tailored solutions and service offerings can be provided.
“This is another example of the quality professional service offerings Cadec continues to introduce to our customer base that are focused on improving our customers’ experience and return on their investment,” Frank says.