YRC Worldwide: Customers are coming back

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YRC Worldwide Inc. on Friday, Jan. 29, touted progress in its efforts to bolster customer confidence following the success of its debt-for-equity exchange announced Dec. 31, 2009, and its positive effect on the company’s financial future.

“As more and more customers become aware of our restored financial strength, they are showing their confidence in us with their business,” says Bill Zollars, chairman and chief executive officer of the Overland Park, Kan.-based company. “Each day we see more volume returning to our network, and we fully expect more customers to return and increase their business with us as the seasonal uptick in shipping occurs later in the quarter.”

YRC Worldwide said that in January it teamed with an independent research firm to survey key transportation decision makers and influencers across its entire customer base to better understand their anticipated business volumes in 2010 and their intent to use YRCW. The company said the survey included representative samples across the spectrum of customers from small to large shippers, and of the more than 5,700 respondents, a majority (62 percent) are optimistic that their business levels will increase in 2010; among regular shippers, 85 percent intend to increase or maintain their business levels with YRC Worldwide companies.

“It’s gratifying to receive such positive feedback from our customers, showing their support for the return of a healthy YRC Worldwide,” said Zollars. “This confirms the anecdotal feedback we’re receiving in notes and letters from our customers, that they appreciate the value our comprehensive network and flexible solutions bring to their supply chains.”