Decisiv, a provider of Web-based technology designed to connect fleet managers with internal and external service locations, has introduced ManagedCare for Fleets, a fleet facing service built on its Decisiv Service Management Platform. The open communications and service tracking platform utilizes the Internet and is designed to provide fleet managers a more effective method of communication with service providers and access to an electronic folder of all service information.
“With ManagedCare for Fleets, customers and service locations share information, effectively communicate and receive status alerts throughout a service event, all within a single Web portal,” says Dick Hyatt, president of Decisiv. “The result is the ability to save hours per service event by eliminating phone calls, voice messages and lost faxes. The open, flexible nature of the Decisiv Service Management Platform provides solutions for fleets of all types and sizes, as well as truck and component manufacturers, dealers and service locations throughout North America.”
The ManagedCare for Fleets communications portal is a Web-based platform that builds an intelligent point-of-service electronic bridge between fleets and their suppliers and service providers. It includes FleetBasic, FleetPlus and FleetPremium versions. The open platform integrates fully with both in-house and third-party fleet maintenance management systems and enables VMRS-coded maintenance or repair operations.
Features of ManagedCare for Fleets include:
• A fleet profile about your assets and your preferred way of managing service events. The profile is available everywhere your vehicle travels, even if it never has been to the service location before. Included are Fleet Defined Operations/Inspections, Campaigns and PM Schedules;
• A consolidated view of service events through the ManagedCare for Fleets Dashboard that provides a Web page with a view into all service events;
• An electronic folder that contains vehicle details, estimates with any agreed-upon changes, pictures, documents, electronic conversations with the service location, results of inspections and the complete history of the service event from request to final invoice; and
• A request service function for electronically contacting and requesting service by selecting a vehicle by unit or serial number, entering its location and describing the problem. Service locations then can be selected by name, proximity to the truck or services offered. Once the optimal facility is found, a message is sent electronically to the dealer, along with immediate access to your Fleet Profile.
Decisiv’s ManagedCare Web portal was developed in close partnership with many of North America’s top truck and component manufacturers and service networks. It currently is in use by hundreds of fleets and service providers nationwide under the brand names Diamond Estimating System and ServicePartner at International dealerships, MVASIST at Volvo Trucks North America and Mack Trucks dealers, DSMP at Freightliner and Detroit Diesel Allison service locations, QuoteIt at W.W. Williams service locations and Prevost.ASIST at Prevost repair facilities.