UPS announced it has formed an alliance with Malaysian courier company PosLaju and jointly launched PosLaju International Premium, a day-definite international express delivery service with a money-back guarantee serving more than 215 countries. The new service is available at all 52 PosLaju outlets in Malaysia and will, on average, shorten the international transit time of packages and documents by half.
“PosLaju is committed to meeting our customers’ needs for faster and more reliable service,” says Dato’ Syed Faisal Albar, group managing director and chief executive officer of Pos Malaysia. “As a testimony of that commitment, we introduced the new PosLaju International Premium service jointly developed with UPS. Customers can benefit from UPS’s world-class global service, which is fully supported by its money-back guarantee.”
Through UPS, PosLaju International Premium offers customers two high-tech ways to keep track of the delivery progress of their documents or packages. The first is via e-mail notification; when sending the shipment at a PosLaju outlet, customers can choose this option by providing up to five e-mail addresses to receive the notification, and e-mail alerts will be sent automatically to these e-mail addresses to inform the recipients of the delivery status. Alternatively, customers can use the air waybill number to log onto PosLaju’s website at www.poslaju.com.my to check on the delivery status via the UPS tracking system.
“UPS is pleased to form an alliance with PosLaju to enhance the experience for our customers in Malaysia,” says Craig Foster, senior vice president, South District, UPS Asia Pacific Region. “The PosLaju International Premium service capitalizes on UPS’s powerful shipping technology and utilizes our comprehensive global network.”