Citing the importance of customer service, Love’s Travel Stops announced extended working hours of its customer care center to include overnights and Sundays. The company increased resources and hired additional staff to take care of more customers across the country around the clock.
“We serve a trucking industry that never sleeps, as well as the public on the go, who need answers and assistance quickly. Extending our customer service center hours allows us to respond instantly,” said Paul Maca, director of customer service for Love’s.”
Overall company growth at Love’s has fueled the need for additional support. Customer interest has increased since Love’s rolled out the Love’s Connect mobile phone app in June, and the customer service call center also takes initial calls for roadside assistance through Love’s Truck Tire Care Centers, which are rapidly expanding nationwide.
Love’s customer service center also takes calls for its “I Love Rewards” loyalty program and responds to general inquiries and customer service feedback at 1-800-OKLOVES.