Roadranger recently expanded the number of repairs now qualifying for the company’s Pre-Authorized Warranty Repairs program to help eliminate the need for calls into the organization’s Real-Time Warranty center while allowing technicians, service managers and warranty administrators at all truck dealerships in the United States and Canada to quickly and easily administer claims for more than 20 common repairs such as clutch housing gasket leaks, internal and external cooler failures and splitter oil ingestion.
“The program was initially launched in 2008 and has been well received by our dealer customers because it allows them to significantly reduce the time and expenses typically associated with warranty claims,” says Jason Dunn, customer Ssupport supervisor for Eaton. “By eliminating telephone calls, service personnel can spend more time on the job for improved repair cycle times. So it is easy to see how the savings can add up quickly.”
Access to the Pre-Authorized Warranty Repair Guidelines is available 24/7 via www.roadranger.com/preauthorizedrepair where easy-to-follow guidelines are provided for nearly two dozen repairs for manual and automated transmissions, as well as the clutch. Visitors also are provided with all the information they need to complete a warranty claim, including a description of the repair, parts required, labor required and parts disposition; the Pre-Authorized Guideline number then can be used in place of a Real-Time Warranty authorization number. Another link provides submission guidelines and all necessary forms to file the claim.
Dunn says the program is expanding and that additional repairs and other new warranty programs will be added throughout the year to further enhance the value of Eaton warranties for not only dealers but also fleets and all users of Eaton drivetrain components.
