Hino nabs repeat accolades in J.D. Power customer survey

Hino Trucks on Friday, Jan. 20, announced two new accolades from J.D. Power and Associates. Hino Trucks ranks highest in customer satisfaction with conventional medium-duty engines for the fourth year in a row, and also ranks highest among conventional medium-duty trucks for the second consecutive year, according to the J.D. Power and Associates 2010 Medium Duty Truck Customer Satisfaction Study.

J.D. Power says that as competition intensifies in the medium-duty truck engine market, quality and reliability remain the most important aspect of overall satisfaction. The Engine Study, now in its fourth year, measured customer perceptions of 2010 model-year Class 5-7 trucks equipped with both gasoline and diesel engines by looking at eight distinct factors: engine reliability/dependability; ease of access for service or maintenance; maintaining speed on grades; acceleration when fully loaded; electronic control module; vibration at idle; engine warranty; and average fuel economy.

The Customer Satisfaction Study, now in its 19th year, measures customer perceptions of 2010 model-year Class 5- 7 commercial trucks. Within the product index, six factors are used to determine overall satisfaction: engine; warranty; cost of operation; cab and body; ride/handling/braking; and transmission. The study also measures satisfaction with services received from an authorized truck dealer. Six factors comprise the service index: service facility; service quality; service adviser; service initiation; service delivery; and service price.

J.D. Power says Hino Trucks had the highest scores in all ratings factors for both studies. “This kind of accolade provides Hino Trucks valuable, independent feedback as we continue our commitment to exceed our customer’s performance and power expectations,” says Glenn Ellis, vice president of marketing for Hino Trucks. “Hino Trucks has built strong owner loyalty and driver satisfaction with a reputation for producing high-quality medium-duty trucks in the U.S. We are proud of these achievements and in Hino’s ability to deliver the best product in the industry.”