Decisiv expands service provider platform capabilities

Updated Sep 14, 2012

Decisiv Inc. announced it is expanding the functionality of its cloud-based service management to provide service providers, including several private branded networks, with new capabilities for enhancing customer service and business operations.

“Service provider customers of the Decisiv platform already benefit from its highly effective communication capabilities,” said Dick Hyatt, president of Decisiv. “With their valuable feedback and real-world experience, we have enhanced the platform to help them further reduce downtime for customers. From new mobile check-in and inspection capabilities to an entirely new feature set to manage scheduled maintenance on behalf of customers, service providers can grow their businesses and serve their customers even more efficiently.”

New mobile check-in and inspection applications are designed to enable service providers to use mobile devices such as a variety of smartphones and tablet PCs; the applications are triggered by scanning a QR code on the asset, which retrieves the asset’s profile and enables the user to complete the check-in, perform a walkaround inspection and assign the case to the shop.

Mobile inspections can include a common inspection for every trailer, tractor or forklift, auxiliary power or reefer unit, or highly customized and extensive procedures for lease turn-in, U.S. Department of Transportation and other inspections, the company says. Service operations related to inspection outcomes also can be predefined and selected from the inspection to populate an estimate automatically.

Service providers now can create maintenance and inspection operations for customer or lease fleets, according to Decisiv; operations can include labor, parts, notes, documents and VMRS coding and can cover a range of assets or a specific group of vehicles. Service schedules are triggered automatically by mileage, engine hours, calendar days or any combination and assigned to customer or lease assets.

Daily due and overdue maintenance reports are organized by asset and maintenance operation, the company says; the reports are updated in real time as mileage and engine hours are reported and work is performed in service provider shops.