Kenworth rolls out certified used truck program, updates TruckTech+ diagnostics

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Updated Mar 23, 2017

Mechanic checking under a semi truck

Kenworth debuted the company’s Certified Pre-Owned program and the TruckTech+ Service Management platform at the Mid-America Trucking Show in Louisville Wednesday.

To qualify for the certification, Kenworth General Manager Mike Dozier says each truck must be four model years of age or newer, have mileage under 450,000 and pass a comprehensive 150-point inspection.

Kenworth certified pre-owned log

Kenworth Certified Pre-Owned trucks purchased with an MX-13 engine come standard with a factory–backed one-year, 125,000-mile warranty covering 105 components on the engine and aftertreatment system.

Dozier says Kenworth will also offer a 90-day buyer assurance warranty on trucks powered by Paccar engines that provides protection on 135 components, including major chassis components and the HVAC system.

Buyers of Kenworth Certified Pre-Owned trucks are also eligible for incentives when financing through Paccar Financial. In addition, all new owners will receive a Kenworth loyalty card, which provides discounts on an array of truck parts.

New listings, including the popular Kenworth T680 model, are continuously being added to the Kenworth Certified Pre-Owned inventory, Dozier says.

TruckTech+ Service Management Platform

Powered by Decisiv, the TruckTech+ Service Management platform gives Kenworth dealer service staff detailed chassis information, parts catalogs, service bulletins, warranty and repair history to help more quickly and efficiently diagnose, estimate and complete service work.

Mike Dozier, Kenworth general manager, says beyond the dealer’s service department, Kenworth TruckTech+ Service Management will be used to initiate service requests, and communicate estimates, approvals and status updates.

“It streamlines communication among our customers, dealers, and Kenworth PremierCare Roadside Assistance representatives,” he says. “This will take the diagnostic process, speed it up and make it more accurate.”

In the coming months, Kenworth will expand its integrated fleet portal that will help fleets manage service events and truck assets through the platform.

More than 30,000 Kenworth Class 8 trucks are equipped with Kenworth Truck Tech+ Remote Diagnostics and have logged more than 1.5 billion miles. The back office integration of TruckTech+ Remote Diagnostics and TruckTech+ Service Management offers additional value-added data sharing for Kenworth chassis.

Dozier says Kenworth boasts 382 locations in North America with dealers having invested $800 million in improvements and expansions since 2010.

Jason Cannon has written about trucking and transportation for more than a decade and serves as Chief Editor of Commercial Carrier Journal. A Class A CDL holder, Jason is a graduate of the Porsche Sport Driving School, an honorary Duckmaster at The Peabody in Memphis, Tennessee, and a purple belt in Brazilian jiu jitsu. Reach him at [email protected].