Risk awareness and training

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Updated Apr 5, 2017
An instructor trains new drivers attending orientation meetings at Arnold Transportation on the dangers of distracted drivingAn instructor trains new drivers attending orientation meetings at Arnold Transportation on the dangers of distracted driving

By using the SmartDrive system, Arnold management is gaining insights into the risks and frequency of distracted driving behaviors. One way the insights are turned into results is by training new drivers during orientation.

New drivers spend almost a day engaged by instructor-led training, quizzes, and online training modules on distracted driving, Nelson says.

CCJ watched a portion of a live meeting on Thursday, Mar. 9. Drivers in the room were both captivated and saddened by the consequences of distracted behaviors the instructor discussed and showed using real-life examples.

One of the most important daily tasks in the safety department is to respond to the critical safety events captured by the SmartDrive system. Nelson and his staff work with the operations and maintenance departments to schedule coaching sessions with drivers.

The coaching addresses whatever issue occurred in the clip, Nelson says, and takes place only when drivers are safely parked with the ignition off.

“We are all in it together, and I think that we have a team here that gets it,” Nelson says. “With company coordination we can have effective training.”

By using the reporting and analytical tools in the SmartDrive dashboard, Arnold is able to proactively address risk. The company also uses custom training modules that it has produced internally. Some of its custom modules incorporate footage from the SmartDrive system, he says.

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Arnold 43 2017 04 04 10 02Changing the culture: made fundamental changes to its safety programs that set the stage for adding video and analytics.

Arnold 3 2017 04 04 10 04Focused on distraction: Management has taken a different approach towards video event recorders. Rather than mandate their use, the technology is installed in trucks for drivers that voluntarily agree to use it.

Image 39 2017 04 04 10 06Future improvements: Going forward, the company is working to develop a comprehensive driver scorecard from multiple data sources.