The new offering is an alternative to third-party marketplaces, the company says, by fulfilling product orders from manufacturers direct to consumers.
Ryder is opening two multi-client facilities in Perris, Calif. and Fort Worth, Texas, and is expanding an existing Ryder-managed warehouse in Douglassville, Penn. The three facilities will be fully operational by May to service an existing customer, a small appliance manufacturer, and new customers.
“Just ahead of the peak holiday season, we transitioned our client from a third-party marketplace to Ryder’s e-commerce fulfillment solution and immediately delivered double-digit, week-over-week volume growth,” said Steve Sensing, Ryder president of global supply chain solutions. “During the period of Black Friday and Cyber Monday, Ryder delivered a 268 percent increase over expected volume and achieved 99.9 percent on-time and in-full shipping accuracy.”
With the additional e-commerce fulfillment facilities strategically located, Ryder said it can deliver small to large parcel goods to 95 percent of the U.S. in two days or less. The company will foster relationships with many qualified carriers to ensure that Ryder customers maintain speed to market and hit cost and service targets.
The e-commerce fulfillment solution includes an on-boarding process; specially trained Ryder teams that provide customers with human resources, call center, and IT capabilities; warehouse order and management systems; full reverse logistics capabilities; and value-added services such as private labeling, bagging, gift wrapping, hand-written notes, and engraving.
Fulfillment of small to large parcel goods is an additional service offering by Ryder, which also operates one of the largest last-mile delivery solutions for big-and-bulky goods. Ryder Last Mile provides home delivery and white-glove installation for everything from furniture to large appliances, with 136 facilities covering 95 percent of the U.S. and Canada within a two-day timeframe.