ArrowXL, one of the largest two-person home delivery specialist in the United Kingdom, is implementing a routing system from Paragon to automate its distribution planning and provide greater delivery choices and customer communications.
ArrowXL delivers over two million customer orders every year on behalf of leading retailers and manufacturers. The company recognized the need to replace manual and semi-automated transport planning processes with a system from Paragon to support its rapid growth strategy and meet the delivery needs of the retail industry.
The Paragon software will help ArrowXL plan its collection and intra-logistics service, as well as its two-man home delivery service, which makes 7,000 deliveries a day to addresses nationwide from four distribution hubs. With a fleet of 400 vehicles, ArrowXL will be able to provide its customers with a choice of two-hour time windows across a range of 24-hour, 48-hour, 72-hour and platinum delivery options. Paragon’s transport planning software will also be integrated with ArrowXL’s vehicle tracking system, so the company can monitor planned versus actual performance and access real-time delivery information for its customer service team.
“To maintain and build on our position as the leading two-person home delivery specialist in the UK, we are committed to innovation and continuous improvement,” said James Robbins, CIO at ArrowXL. “By investing in the best technology, we are able to remain at the forefront of the home delivery sector. The Paragon solution will allow us to overcome complex transport planning challenges and improve the service we provide to retail and manufacturing customers.”