Verizon Connect creates Field Service Dispatch for work fleets

117428 Fsd Pr Lifestyle Image On Mobile Phone 2019 08 05 17 04Verizon Connect has introduced a Field Service Dispatch application for its Reveal mobile fleet management platform. The new software is for dispatchers to schedule and communicate job information to technicians and customers throughout the day, in near-real time.

Field Service Dispatch combines vehicle location data and technician status, the company says, to help operations managers make faster, more informed decisions and provide better service. This can now be done from a single application without having to switch between telematics and field service applications.

“Operations and fleet managers want a centralized hub where they have complete visibility into vehicles, workers and the work they are doing,” said Erin Cave, vice president of product management at Verizon Connect. “Verizon Connect Field Service Dispatch provides a simplified approach to managing drivers, technicians and jobs, and enables customers to streamline business processes, efficiently schedule jobs and improve customer service — all from one pane of glass.”

Key features of Verizon Connect Field Service Dispatch include:

  • Simple scheduling – view available technicians, vehicle locations and schedule jobs in an easy-to-use calendar.
  • Easy dispatching – assign and dispatch jobs to notify one or more technicians that a job is scheduled.
  • Real-time notifications – automatically send booking confirmations and reminders to customers.
  • Technician mobile application – add notes, photos and signatures from the job site via the mobile app to keep the office up-to-date.
  • Live Map integration – view a technician’s real-time vehicle location, schedule information on the Live Map and make more informed scheduling decisions.

Verizon Connect says that Field Service Dispatch also helps operations managers improve customer service by providing more accurate Estimated Times of Arrival (ETA) to their customers.

Verizon Connect Field Service Dispatch is available by visiting