UPS unveils global technology for critical parts fulfillment

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UPS announced the launch of a new Web-based system designed to manage global service orders and inventory for critical parts fulfillment. The UPS Post Sales Order Management System (OMS) is designed to allow companies located anywhere in the world to assess their critical parts inventory quickly, determine the most optimal routing strategy to meet customer needs, place orders online and track parts from the warehouse to the end user.

With more visibility and control over global inventory and critical service orders, companies in industries such as high-tech/electronics, medical equipment and aerospace can respond much more efficiently and quickly to customer needs. UPS says the new Post Sales OMS system enables companies to gain access to real-time inventory data to locate the ideal warehouse to fulfill a parts request, then select the best routing to meet their deadline.

“Meeting customer demands for critical parts and providing superior customer service before, during and after sales is more important than ever in today’s economic landscape,” says Brad Mitchell, president of UPS Logistics and Distribution. “The new OMS is an important addition to our strategy of providing customers with one robust, universal technology platform to manage their post sales supply chains worldwide.”

UPS says the new system offers numerous features to support the management of critical service parts around the globe. The OMS provides visibility into the total delivery process, enabling users to see when the order is placed, picked up, on flight to a destination, delivered and more, according to the Atlanta-based company; an automated e-mail or fax feature keeps customers informed of each shipping milestone and can provide notification of any changes to flight schedules for commercial airlines carrying their parts.

“Closest Warehouse” functionality is designed to allow companies to identify the warehouse closest to the final destination for single or multiple parts orders, while an “Inventory Inquiry” feature determines on-hand, reserved and available inventory quantities by global warehouse location, UPS says; once orders are complete, companies can print documents such as labels and bills of lading in multiple languages, including Japanese or Chinese.

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“UPS provides our customers with one post sales technology system — deployed globally — that is scalable so that it can easily expand as their business grows,” Mitchell says. “This technology puts the customer in the driver’s seat to check on their critical parts inventory, place orders for those parts and easily track the movement of the parts to the end user.”