Kenworth Truck Co. announced that it achieved the highest ranking in customer satisfaction among Class 8 truck owners in the Over the Road, Pickup and Delivery (P&D), and Dealer Service segments, according to the J.D. Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Study.
The annual study ranks customer satisfaction by evaluating manufacturer performance in the areas of vehicle performance, quality, cost of ownership, warranty and dealer service. The study is based on interviews with primary maintainers of 2007 model year Class 8 trucks.
Kenworth has earned the Over the Road honor five consecutive years, as well as receiving all five Pickup and Delivery awards presented, and three Dealer Service awards. The Kirkland, Wash.-based company has received 16 heavy-duty truck customer satisfaction awards since J.D. Power and Associates initiated the studies in 2003. In the J.D. Power and Associates Heavy Duty Truck Dealer Service segment, Kenworth was ranked the highest for Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor categories.
“It is a great honor for Kenworth to receive three prestigious 2009 awards from J.D. Power and Associates,” says Bill Kozek, Kenworth general manager and Paccar vice president. “Kenworth employees are committed to delivering the highest-quality products and service to our customers. Our dealers provide excellent customer support by delivering industry-leading product quality, service performance and low-cost-of-ownership vehicles.”