Decisiv Inc., provider of a Web-based technology designed to enable more informed and timely decisions critical to maintaining commercial vehicles, announced today, Aug. 13, that Harper Power Products Inc. is implementing the Decisiv Service Management Platform (DSMP) in its 18 Ontario locations. Decisiv says the adoption of the DSMP at the company’s six Detroit Diesel facilities, four Freightliner dealerships and eight satellite service locations will provide streamlined internal and customer communication, and a more consistent service estimating process.
“We’re adopting the Decisiv Service Management Platform to better manage the process of quoting service work,” says John Cosgrove, president of Harper Power Products. “It can be challenging to produce consistent service and parts estimates across 18 locations. DSMP provides a method for developing timely, accurate and consistent quotes and pricing, and the ability to improve communications with customers. It also gives us a complete menu of service offerings, which is especially important as we continue to diversify and expand our portfolio of service and parts offerings.”
Cosgrove also pointed to the DSMP’s value for Harper Power Products and other members of the WheelTime network, an organization he currently serves as North American chairman. WheelTime member companies, which collectively have more than 200 service locations across the United States and Canada, promise to diagnose a unit within two hours of its arrival, call with an estimated completion time and price, meet that time and price, and notify customers within 30 minutes of their vehicle being completed. “The Decisiv platform helps address our collective commitment to communicate with customers and meet their needs more effectively,” he says.
Harper Power Products, established more than 40 years ago, is the authorized distributor in Ontario for Detroit Diesel & Mercedes-Benz On-Highway Engines, Detroit Diesel, MTU and Mercedes-Benz Off-Highway Engines, DEUTZ engines, MTU Onsite Energy Generator Sets and Allison Transmission. The company is part of Harper Group Inc., a strategic holding company for a number of businesses that represent world-leading diesel engine manufacturers, power generation and commercial vehicle products, including Thomas Built Buses, Freightliner, Western Star, Sterling, Condor and Fuso Trucks.
“We are very pleased that Harper Power Products has decided to adopt the Decisiv Service Management Platform,” says Derek Messulam, senior vice president of Decisiv, based in Glen Allen, Va. “It will enable Harper to offer customers a more consistent service initiation and write-up process, and provide faster in-context access to source information. The DSMP will measurably improve the service process between Harper and its customers by bringing information together that streamlines internal and external communication, thereby reducing downtime and increasing asset utilization.”
Developed over nearly eight years, the Decisiv Service Management Platform is currently in use by about one-third of OE dealer service locations and distributor service facilities under the brand names Diamond Estimating System and ServicePartner at International dealerships, MVASIST at Volvo Trucks North America and Mack Trucks dealers, DSMP at Freightliner and Detroit Diesel Allison (DDA) service locations, QuoteIt at W.W. Williams service locations and Prevost.ASIST at Prevost repair facilities.