YRC touts no-fee money-back guarantee

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Updated Feb 18, 2010


YRC Inc., a subsidiary of YRC Worldwide Inc., announced the introduction of its new “No-fee, Money-back Standard Service Guarantee.” Shippers now automatically are eligible to receive a 100 percent refund if their shipments fail to deliver on the scheduled day of service.

“Shippers want peace of mind, knowing their goods will deliver as scheduled,” says Mike Smid, president of YRC Inc. and chief operations officer of YRC Worldwide, based in Overland Park, Kan. “Nothing delivers that level of confidence like a YRC guarantee. Given the performance excellence of our comprehensive network, it was an easy decision to offer the added value of a guarantee at no additional charge.”

 Highlights of the program, according to YRC, include:

  • Automatic guarantee on YRC and YRC Reimer standard LTL transit schedules across the contiguous 48 states and between the United States and Canada;
  • Reimbursement of all net linehaul charges and fuel surcharges if the company fails to deliver by end of day on the scheduled day of service; and
  • Service guarantee automatically available to customers under the current version of the YRC North American Transportation, a division of YRC Enterprise Services, Inc., (Tariff 551/557) base rate and YRC Preferred Pricing (Tariff 5516) rate schedules.