Wallwork Kenworth in Fargo, N.D., was named 2009 Kenworth Customer Support Dealer of the Year for the United States and Canada at the annual Kenworth Customer Support Meeting held recently in Kansas City, Mo. The award is presented in recognition of outstanding parts and service support.
“It was our customers’ willingness to communicate with us and support us that led to the investments and hard work of our employees,” says William Wallwork III, president and dealer principal of Wallwork Kenworth. “Without that combination, we would never have been able to achieve this prestigious award.”
During 2009, the dealer opened a new dealership in Bismarck, N.D., and a parts and service location in Williston, N.D., and relocated its parts operation in Fergus Falls, Minn., to a larger facility. Wallwork Kenworth also received a Gold Award for overall dealer performance at the recent Kenworth Dealer Meeting.
“Wallwork Kenworth invests in their facilities, demonstrates excellence in all areas of its parts and service operations, and provides customers with the outstanding service they expect from Kenworth,” says Bill Kozek, Kenworth general manager and Paccar vice president.
Kenworth also named Regional Customer Support Dealers of the Year:
Canada: Amos Kenworth (Amos, Quebec); Central: MHC Kenworth-Kansas City (Kansas City, Mo.); Great Lakes: Wallwork Kenworth; Northeast: Kenworth of Buffalo (Buffalo, N.Y.); Southeast: Kenworth of Jacksonville (Jacksonville, Fla.) and Western: NorCal Kenworth (Sacramento and San Leandro, Calif.).
Kenworth also honored dealers with its Gold and Silver Customer Support awards. Gold Award winners are Central Illinois Trucks (Normal, Ill.); Kenworth of Cincinnati (Cincinnati); Kenworth of Jacksonville; MHC Kenworth-Kansas City; Sahling Kenworth (Kearney, Neb.); and Wallwork Kenworth. Silver Award winners are Kenworth of Birmingham, Kenworth of Buffalo, Kenworth of Pennsylvania, MHC Kenworth-Oklahoma City, Motor Power Equipment-Billings, NorCal Kenworth and Wisconsin Kenworth.