WheelTime rolls out Customer Service Platform

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Updated Dec 10, 2010

WheelTime Network, a truck care and service network with nearly 200 locations serving the United States and Canada, announced the rollout of its WheelTime Customer Service Platform, a repair and maintenance service management program based on WheelTime’s promise that all Network customers receive consistent levels of service and consistent hours of labor per repair or service.

The new WheelTime Customer Service Platform will utilize MOTOR Information System’s labor guide for medium- and heavy-duty vehicles. The integration of MOTOR’s benchmarks with WheelTime’s Customer Service Platform means WheelTime service locations will have access to detailed labor guides for quickly estimating repair work based on standardized repair times to ensure repairs are completed on time and on budget.

“We know customers are frustrated by variations in labor hours charged for similar repairs,” says Mike Delaney, president and chief executive officer of WheelTime. “By integrating MOTOR’s guide directly into our Network’s system, we hope to ensure customers that our aim is always to provide fair and consistent service.”

The WheelTime Customer Service Platform is one of several strategic initiatives designed to significantly enhance the value of the WheelTime Network to customers. Over the next year, the Network plans to expand WheelTime services and capabilities; continue to drive quality across the system; and employ innovation across all systems and customer services.