FedEx Express is adding new services for customers including FedEx First Overnight Freight and FedEx 2Day A.M., and is making further enhancements to FedEx First Overnight. FedEx says the services will be available beginning Feb. 28 and will provide customers with faster time-definite shipping options backed by a money-back guarantee.
“FedEx Express continues to enhance its portfolio, adding new, relevant services to meet customer needs,” says T. Michael Glenn, president and chief executive officer of FedEx Corporate Services. “Customer service is a top priority at FedEx, and we are committed to providing an industry-leading suite of shipping options.”
FedEx First Overnight Freight will offer nationwide early-morning delivery of critical air freight shipments. Most markets will have a 9 a.m. delivery commitment. This service is tailored for customers with urgent manufacturing, distribution or replenishment needs and for palletized shipments weighing more than 151 pounds. Industries who will use this service include distribution, manufacturing, industrial machinery and science/medical.
The new FedEx 2Day A.M. service will provide a 10:30 a.m. delivery commitment time for shipments with two-day delivery to most areas in the United States. This service also is available for return shipments.
FedEx First Overnight, which is backed by a money-back guarantee, offers next-business-day delivery as early as 8 a.m. depending on destination ZIP code and is available throughout all 50 states. It appeals to customers who ship highly time-sensitive packages, including the manufacturing, banking, law and entertainment industries. The service expanded in 2010 to include Saturday delivery.
Beginning on Feb. 28, customers will be able to use FedEx First Overnight and FedEx International First to ship most dangerous goods types. For international shipments, this will include shipments inbound to the U.S. from destinations in Canada, Europe and Latin America.
Additionally, FedEx Express has extended the on-call pickup time in 7,000 ZIP codes since January 2010. For customer in these areas, this means about one additional hour in the business day to prepare last-minute shipments.