Allison launches service excellence program

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Updated Feb 29, 2012

Allison Transmission has launched a national service certification program designed to ensure Allison customers receive a greater level of maintenance and repair services for their Allison automatic transmissions. The Allison Excellence program is intended to enhance Allison’s service commitment by implementing key performance metrics for Allison authorized distributors that are designed to provide customers with the fastest, most accurate and cost-effective transmission service.

Allison already requires authorized distributors to have all technicians factory-trained, use Allison-specific equipment and maintain a comprehensive inventory of only Allison parts. The company says Allison Excellence certification will require distributors to meet aggressive customer service standards focused on timeliness of repairs, inventory stocking and customer feedback.

“No unauthorized transmission repair shop has the combination of Allison training, equipment and parts to perform maintenance or make needed repairs and return Allison transmissions to proper working condition as accurately, quickly and consistently as does an Allison authorized outlet,” says Dennis Breedlove, director of global channel development and aftermarket programs. “Allison Excellence outlets understand that every hour a vehicle is out of service is an hour in which that vehicle is not producing or generating revenue for its owner.”

Allison Excellence service is available at more than 165 certified service centers with nearly 3,000 factory trained technicians across the United States and Canada. “Customers invest in Allison automatics because of the exceptional productivity, ease of use, low maintenance and long service life they bring to vehicles,” Breedlove says. “Allison Excellence service protects that investment value and reduces the cost of ownership.”