PHH Arval announced the launch of the PHH InterActive Request Center, a new technology application designed to provide fleet managers a one-stop shop for managing various requests through a flexible platform that is also accessible on mobile devices.
The Request Center, which is an online hub of communications about specific fleet requests and their resolutions, allows fleet managers to access information easily without wading through e-mails. Assembling the information in a central online location also ensures the data is more secure and visible to the entire fleet team without multiple e-mails, PHH Arval says.
In addition to the online capability, PHH has made the Request Center available on PHH InterActive Mobile, the company’s mobile tool that gives fleet managers access to their fleet information on Android, Apple and certain BlackBerry phones and tablet devices.
The Request Center is designed to allow fleet managers to find, update and check status on:
• Inquiries about vehicle orders, accident reports and billing;
• Service card loss/replacement and insurance cards;
• Title, plate registrations and renewals;
• Mileage/personal use taxable benefits;
• Motor Vehicle Records;
• Used vehicle pickups and sales; and
• Vehicle maintenance.
“Our clients have told us they want more functionality, and the PHH InterActive Request Center is our latest tool designed to improve productivity and enhance the customer experience,” says Dave Zuidema, senior vice president of customer experience. “It makes their jobs easier and gives them freedom to work wherever they may be.”