For the second consecutive year, Con-way Freight has been named LTL Carrier of the Year by Whirlpool Corp. This is the third time Con-way Freight has earned the award since it became a primary carrier for Whirlpool in 2007. Benton Harbor, Mich.-based Whirlpool builds and sells a wide range of major home appliances under brand names such as Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Consul and Bauknecht.
Con-way Freight has provided less-than-truckload service to Whirlpool for more than a decade, serving its inbound transportation needs moving LTL freight from plants to production facilities. As part of its overall supply chain quality process, Whirlpool annually conducts an evaluation of its transportation service providers. The effort measures and ranks carriers in areas such as on-time service, driver professionalism and safety performance, equipment quality, electronic data interchange compliance, EPA SmartWay score, invoice accuracy and claims. The program also considers feedback on carrier performance from Whirlpool’s internal as well as end-user customers.
“Whirlpool Corporation interacts with hundreds of suppliers throughout the year,” said Michelle VanderMeer, senior director for Whirlpool Corp.’s North America logistics operations. “Con-way has provided a high level of customer service with zero capacity issues and carries the highest less-than-truckload volume for Whirlpool. We were excited to recognize Con-way for their superior performance.”
“We strive to continuously improve our performance from year to year, so it’s a tremendous honor to once again be recognized for superior service by Whirlpool,” said Greg Lehmkuhl, president of Con-way Freight. “LTL trucking is a team sport, and this award is a testament to the great teamwork our people exhibit to ensure we remain a trusted carrier for Whirlpool by meeting the highest standards of excellence and customer care.”