Omnitracs recognized for customer service with new HOS application

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Omnitracs, a provider of fleet management systems to transportation and logistics companies, announced that it is a 2014 American Business Awards finalist in the customer service department of the year category.

Honoring the achievements and positive contributions made by prominent organizations and business leaders worldwide, The American Business Awards will recognize finalists with Gold, Silver or Bronze Stevie Awards at a banquet in Chicago, taking place June 13, 2014.

Omnitracs emerged as a top candidate in the category for its updated Hours of Service (HOS) application, which automates driver logs and is fully compliant with Federal Motor Carrier Safety Administrations’ (FMCSA) latest electronic logging device (ELD) regulations. Additionally, the company was recognized for its corresponding customer service initiative also designed to help fleet customers comply with the new industry regulations. The initiative consisted of an educational webinar offering customers details about changing and new regulations, the creation of an informative website, an email campaign highlighting key changes to the company’s HOS application and an updated customer portal complete with helpful resources.

“With the industry’s shift to a new set of regulations, we anticipated that there would be challenges with adoption of technology and staying compliant with the mandate,” said Tim McCrady, senior director of customer service at Omnitracs. “This recognition is a testament to our ongoing commitment to delivering innovative products and world-class customer services to help our customers navigate the increasingly complex regulatory landscape. We thank all of the individuals who worked tirelessly on this project to make it a success.”

This year, more than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted for consideration. Details about The American Business Awards and the list of finalists in all categories are available at www.StevieAwards.com/ABA